Living with or affected by diabetes? If you have any questions, simply call the Diabetes Canada toll-free at 1-800-BANTING (226-8464)!

We respond to more than 20,000 requests per year by phone and email. We are here to help give you the information and support you need so don't hesitate to contact us today.

Here are examples of how we can help:

  • Respond to general diabetes information and management questions
  • Provide you with trusted diabetes resources
  • Connect you with local, provincial or national resources tailored to your needs
  • Refer you to Diabetes Canada’s programs and services in your community
  • Offer encouragement and support

All communications are confidential and support is available in both English and French.

Pour des informations en français, veuillez contacter notre service à la clientèle au 1800 BANTING (226-8464) ou par courriel à

Nous sommes disponibles pour répondre à vos questions en français ou en anglais, de lundi à vendredi de 7 h 30 à 18 h 30, heure de l’est.

Email Us Now

Please note that 1-800-BANTING can provide general information about diabetes and its management but cannot provide medical service or advice. Information provided should not replace consultations with qualified health-care professionals to meet your individual medical needs.

Frequently Asked Questions

Have a question about diabetes? See if you can find an answer in our Frequently Asked Questions section.


“[1-800-BANTING]…eased my anxiety, answered my questions and gave me phone numbers and websites that were helpful to me.” – Caller

“I just wanted to say thank you for your immediate response to my inquiry. I appreciate the info you have given me.” – Caller

“Thanks so very much for all your help, especially in my sister's circumstance—I really do appreciate the extra steps that you took to support us. I've forwarded all your suggestions and the list of resources to help her manage her diabetes.” – Caller

Keep diabetes research moving forward

Your donation will ensure research never stops – help End Diabetes Now.