What is Clothesline and what does it do with the proceeds?

Clothesline has been a national movement since 1985.

Every year, we ask Canadians to keep Clothesline in mind when they’re cleaning and getting rid of gently used clothing, electronics and small household items.

When you donate with Clothesline, everyone wins.

One hundred per cent of net proceeds raised by Clothesline directly support Diabetes Canada and world-leading diabetes research, education and advocacy.

Donors feel good knowing their used items are going towards a worthwhile cause and that reusable items are recycled which has a positive effect on the environment.

How your donations helped the environment?

When you donate with Clothesline, you help the environment by responsibly processing your donations through the Think Recycle™ program.

Each year, the Clothesline program diverts more than 51 million kilograms of clothing from landfill sites across Canada. This translates into savings of 942 million kWh of energy - equivalent to driving a compact car more than 46,000 times around the globe - and reduces our carbon footprint by 130 million kilograms.

What type of donation will the Clothesline program accept for pick-up?

  • Gently used clothing
  • Towels
  • Draperies
  • Toys
  • Jewelry
  • Linens
  • Shoes
  • Dishes
  • Knick-knacks
  • Furniture (in specific locations)
  • Cell phones & PDAs
  • All cloth items
  • Small household items
  • Kitchenware
  • Laptops
  • Tablets
  • Post-secondary textbooks

What type of donations will the Clothesline program NOT ACCEPT for pick-up?

  • Large appliances (freezers, washer/dryers, refrigerators)
  • Opened containers of paint or other liquid substances
  • Oil, gas or water heaters
  • Sheets of glass or other building supplies
  • Sofa beds
  • Cribs, walkers, playpens, car seats
  • Swing sets, ping pong tables
  • Carpet
  • Newspapers
  • Magazines
  • Pet cages (i.e. dog cage)
  • Gas barbecues
  • Food
  • Coil or slat springs for beds
  • Furniture which is badly soiled, torn or needs repairs

What is Clothesline’s partnership with Value Village?

Since 1985, the Clothesline program has enjoyed an exclusive partnership with Value Village where all items donated generate much needed funding for Diabetes Canada. Value Village is a thrift retailer, owned and operated by Savers Inc.

Through this mutually beneficial partnership, Clothesline raises $10 million annually (net), with 100 per cent directly benefiting Diabetes Canada as it continues to lead the fight against diabetes and find a cure.

Why does the Clothesline program have a business arrangement with Value Village?

The Clothesline program needs to raise funds to support Diabetes Canada and world leading research, education and advocacy.

How does the Clothesline program receive funding from Value Village?

The Clothesline program is responsible for soliciting, picking-up and delivering goods to Value Village stores. The program is paid for the volume of goods delivered. Value Village operates the retail store.

How is Clothesline different from other reusable clothing operations?

The Clothesline program will schedule regular pick-ups of reusable items at your convenience. We have a toll-free number (1-800-505-5525 residents can call anytime to schedule a pick up. We also have drop boxes located in various communities across Canada, where individuals can drop off their used clothing at anytime.

Will the money raised from this venture stay in the community?

Money raised will be identified as revenue generated from the local community. Since Diabetes Canada seeks to maximize every dollar made, money is pooled at the National level and used at all levels of Diabetes Canada. The branches use the allocated funds to run community service activities.

Does the Diabetes Canada program use volunteers to seek donations of goods?

Volunteers are very important to Diabetes Canada. However, it is necessary that we have full-time staff working on our Team as volunteers require more flexibility and usually are not able to dedicate the time required.

My donation didn't get picked up, what should I do?

Should a donation not be picked up, call 1-800-505-5525

What should I do if I have a donation a couple of weeks after the drivers have been by?

You can call the Clothesline program national toll-free number at 1-800-505-5525 anytime for a pick-up date.

What else can I do to help the Clothesline program?

The Clothesline program is always looking for support from corporations, local businesses, schools and communities. You can help by becoming a Drop Box host, sponsoring a community clothing drive, becoming an apartment/condominium building pick-up coordinator or arranging for your business or school to conduct a clothing drive on our behalf. For more information on how you can get involved, please call 1-800-505-5525 to find out how you can help and lend your support.