What is Diabetes Canada’s reusable goods donation program?

Diabetes Canada’s reusable goods donation program has been in operation since 1985.

We ask Canadians to keep us in mind when they’re cleaning and getting rid of gently used clothing, electronics and small household items.

When you donate with Diabetes Canada, everyone wins.

Proceeds raised by the program support world-leading diabetes research, education, programs, services and advocacy.

Donors feel good knowing their used items are going towards a worthwhile cause and that reusable items are recycled, which has a positive effect on the environment.

How do your donations help the environment?

When you donate your reusable items to Diabetes Canada, you help the environment by responsibly processing your donations through the Think Recycle™ program.

Each year, the program diverts more than 100 million lbs. of clothing and household items from landfill sites across Canada. This translates into savings of 942 million kWh of energy - equivalent to driving a compact car more than 46,000 times around the globe - and reduces our carbon footprint by 130 million kilograms.

What type of donations will Diabetes Canada ACCEPT for pickup?

Household Items

  • Kitchenware
    • Small Household appliances
    • Cookware/pots and pans
    • cutlery/utensils
    • Bakeware
    • Tableware
    • Barware
  • Home Décor
    • Curtains
    • Lamps
    • Decorative accents
    • Bath items 
  • Small electronics - cell phones, laptops, tablets, PDA, cameras, CDs, VHS tapes and flat screen TVs
  • Fitness, recreation and sporting goods
  • Toys, games and gaming consoles
  • Luggage
  • Hand tools

Textiles

  • Clothings (all types)
  • Shoes and boots
  • Accessories and bags
  • Sleeping bags
  • General cloth items - bedding and bath items

To help us serve you better, please keep the following in mind when booking a donation:

  • All items must be small enough for one person to pick up and carry. No single item, bag, or box should weigh more than 40 lbs. Sorry, no large furniture or appliances.
  • We do not accept any organic or hazardous materials.
  • When packing up your items, please place textile items in standard 67L capacity garbage bags and household items into medium boxes.

What type of donations will Diabetes Canada NOT ACCEPT for pickup?

  • Large appliances  and furniture
    • Freezers, washer/dryers, refrigerators
    • Oil, gas or water heaters
    • Sofa beds and coil or slat springs for beds
  • Organic and hazardous materials
    • Opened containers of paint or other liquid substances
    • Sheets of glass or other building supplies
    • Gas barbecues
    • Food
  • Infant products
    • Cribs, walkers, playpens, car seats
  • Other items
    • Swing set, ping pong tables
    • Carpet and vacuum cleaners
    • Newspaper and magazines
    • Pet cages (i.e. dog cage)

What is Diabetes Canada’s partnership with Value Village?

Since 1985, Diabetes Canada’s reusable goods donation program has enjoyed an exclusive partnership with Value Village where all items donated generate much-needed funding to support the 11 million Canadians with diabetes or prediabetes. Value Village is a thrift retailer, owned and operated by Savers Inc.

Through this mutually beneficial partnership, Diabetes Canada raises $12 million annually (net), where proceeds raised support world-leading diabetes research, education, programs, services and advocacy.

Why does Diabetes Canada have a business arrangement with Value Village?

Diabetes Canada needs to raise funds to support the 11 million Canadians living with diabetes or prediabetes including world leading research, education, programs, services and advocacy.

How does Diabetes Canada receive funding from Value Village?

Diabetes Canada’s reusable goods donation program is responsible for soliciting, picking-up and delivering goods to Value Village stores. The program is paid for the volume of goods delivered. Value Village operates the retail store.

How is Diabetes Canada’s program different from other reusable clothing operations?

Diabetes Canada’s reusable goods donation program will schedule regular pickups of reusable items at your convenience. We have a toll-free number (1-800-505-5525) residents can call anytime to schedule a pick up or they can schedule their pickup online at declutter.diabetes.ca. We also have clothing donation boxes located in various communities across Canada, where individuals can drop off their gently used clothing and cloth items at anytime.

Will the money raised from this venture stay in the community?

Money raised will be identified as revenue generated from the local community. Since Diabetes Canada seeks to maximize every dollar made, money is pooled at the national level and used at all levels of Diabetes Canada. The branches use the allocated funds to run community service activities.

Does Diabetes Canada’s reusable goods donation program use volunteers to seek donations of goods?

Volunteers are very important to Diabetes Canada. However, it is necessary that we have full-time staff working on our Team as volunteers require more flexibility and usually are not able to dedicate the time required to operate this program.

My donation didn't get picked up, what should I do?

Should a donation not be picked up, please call us toll-free at 1-800-505-5525.

What should I do if I have a donation a couple of weeks after the drivers have been by?

You can call Diabetes Canada’s reusable goods donation program national toll-free number at 1-800-505-5525 anytime for a pickup date.

What else can I do to help Diabetes Canada?

Diabetes Canada is always looking for support from corporations, local businesses, schools, municipalities and communities. You can help by becoming a clothing donation box host, sponsoring a community clothing drive, becoming an apartment/condominium building pickup coordinator or arranging for your business or school to conduct a clothing drive on our behalf. For more information on how you can get involved, please call 1-800-505-5525 to find out how you can help and lend your support.