Update (January 4, 2021)
We have completed processing claims received in April 2020 and are now processing claims received in May 2020.
The Ontario Monitoring for Health Program was temporarily suspended in March 2020 due to the COVID-19 pandemic and as a result, created a backlog of claims.
As of September 1, 2020, we have resumed the processing of claims and are currently working diligently on processing any outstanding claims received before the lockdown. We have completed processing claims received in April 2020, and are now processing claims for May 2020 and then will proceed to process claims received in the month of June so on and so forth, until our backlog is cleared.
Due to the large volume of requests, we are unfortunately unable to provide you with an update on the status of your claim. Rest assured that if you have submitted your claims, they will be processed accordingly, and cheques will be mailed out once they are ready.
If you have a question that is not related to the status of your claim, please email us at firstname.lastname@example.org.
Have more questions? Please see below Frequently Asked Questions:
1. Can you confirm the status of my claim? I submitted on ____[date]_____. When will I receive my reimbursement?
The Ontario Monitoring for Health Program was temporarily suspended in March 2020 due to the COVID-19 pandemic. As of September 1, 2020, we have resumed the processing of claims.
We are currently working diligently on processing claims received in March 2020 and beyond. Due to the large volume of requests, we are unfortunately unable to provide you with an update on the status of your claim. Rest assured that if you have submitted your claims, they will be processed accordingly, and cheques will be mailed out once they are ready.
We thank you for your patience and understanding.
2. My endocrinologist/physician/registered nurse is still seeing patients virtually. Am I able to submit my claims with an e-signature from my endocrinologist/physician/registered nurse?
Yes, we currently accept e-signatures.
3. I am not able to mail in my claim form. Can I submit it electronically?
Unfortunetly, we require the original paper forms and receipts to process your claim. They must be mailed in to 1300-522 University Ave. Toronto, ON M5G 2R5.
4. Can I photocopy my blank claim form and use it to submit more than one claim?
No. Each claim that you submit must have a unique 6-digit code on the right-hand top corner. If you require additional forms, please send us an email at email@example.com and we will mail one out to you.
5. How do I access more blank claim forms?
Please send an email to firstname.lastname@example.org with your name, mailing address and the number of blank claim forms you need. We will mail them out as soon as we can.
6. I’ve moved since submitting my claim. How do I update my mailing address?
Please send an email to email@example.com with your name, old mailing address and your new mailing address.
7. I received a cheque, but the amount is incorrect. What should I do?
Please send us an email to firstname.lastname@example.org with details of your claim.
8. I am on ODSP, am I eligible to submit my claim through this program?
If you are on ODSP, you can only submit for reimbursement of lancets (and a blood glucose meter once every 5 years, if needed). Test trips are covered through the Ontario Drug Benefit (ODB) program.
9. How do I get more information about the program?
The Monitoring for Health Program helps Ontarians with diabetes who use insulin or have gestational diabetes pay for the cost of their blood glucose testing supplies. The program is funded by the Ministry of Health and Long-Term Care and administered by Diabetes Canada.
Who is eligible?
To qualify for this program, you must:
- be an Ontario resident with a valid Ontario health card;
- be using insulin or have gestational diabetes;
- have no other coverage (in whole or in part) through a group benefit plan, private insurance or other government program for the supplies being claimed.
NOTE: Your first claim form to the program must be signed by a doctor or nurse practitioner to confirm that you use insulin to manage your diabetes or have gestational diabetes.
What supplies does the program cover?
- Blood glucose test strips
- Lancets (used to prick your finger for testing)
- Blood glucose meters
- Talking blood glucose meters (for visually-impaired clients only; letter from doctor required)
NOTE: Children and youth 24 years and under, seniors 65 years and over, ODSP/ OW clients, and Trillium Drug Program clients can only submit to the program for reimbursement of lancets (and a blood glucose meter once every 5 years, if needed). Test trips are covered through the Ontario Drug Benefit program. Long-term care home residents are not eligible for the Monitoring for Health Program.
How much does the program cover?
- Strips and lancets: 75% reimbursement up to a maximum of $920 per year. This means that you can submit up to $1227 in receipts for strips and lancets each year; the program will reimburse 75% ($920).
- Blood glucose meter: 75% reimbursement up to a maximum of $75 once every five years
- Talking blood glucose meter: 75% reimbursement up to a maximum of $300 once every five years; visually-impaired clients only; letter from doctor required to confirm visual impairment