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Information & Referral: Helpline

Toll-Free & Online Support

We're here to help —


Our confidential information helpline is available to anyone living with or affected by diabetes, whether you are:

  • Newly diagnosed and need guidance

  • A family member with questions about a loved one

  • A health-care professional looking for resources

  • At risk of developing diabetes or prediabetes

  • Simply curious about the condition

Contact Us

Phone: 1-800-BANTING (226-8464)
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. (EST)
Email: info@diabetes.ca 

How We Can Help

  • Respond to general diabetes information and management questions

  • Share trusted, evidence-based resources

  • Connect you with local, provincial, or national resources tailored to your needs

  • Guide you to Diabetes Canada programs

  • Provide encouragement every step of the way
     

All conversations are completely confidential.

Please note: While we're happy to share information about available diabetes programs and resources, we do not provide medical advice, financial assistance, health-care provider referrals, or make appointments on your behalf.

Contact us for support

A specialized telephone and email service that provides up-to-date resources and personalized support.

INFORMATION AND REFERRAL SERVICES

1-800-BANTING (226-8464)

info@diabetes.ca

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