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Information & Referral: Virtual Care

Toll-free and online support

Toll-free and online support

Our Info and Referral toll-free help line welcomes questions from anyone living with or affected by diabetes. We encourage you to call if you are newly diagnosed, a family member with questions about a loved one, a health-care professional, at risk of developing diabetes, or just have general questions about the condition.

All calls are confidential.

We are available Monday to Friday from 9:00 a.m. to 5:00 p.m. (EST). You can also leave a voice message or send us an email at and we will respond within two business days.

Here are examples of how 1-800-BANTING can help:

  • Respond to general diabetes information and management questions
  • Provide you with trusted diabetes resources
  • Connect you with local, provincial or national resources tailored to your needs
  • Refer you to Diabetes Canada’s programs and services in your community
  • Offer encouragement and support

Contact us for support

A specialized and virtual care telephone and email program that provides up-to-date resources and personalized service.


1-800-BANTING (226-8464)

““My father has lived with complicated diabetes for the last 25 years and there have been many special educators that have left a lasting positive mark on his life. I want to volunteer so that I can do the same for someone else’s father, mother, or loved one.””

Jeannie Spoar, mastered prepared registered nurse and certified diabetes educator

Ways we help

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