About Diabetes Canada

What is Diabetes Canada? 
Founded in 1953 by Dr. Charles Best, the co-discoverer of insulin, Diabetes Canada is a member-based, registered national health charity dedicated solely to helping people with diabetes live healthy lives while we work to find a cure.

What does Diabetes Canada do? 
Diabetes Canada provides education and services to people living with and affected by diabetes and the professionals who treat them, advocates on behalf of people with diabetes, fund research, and translates that research into practical applications. We deliver on our mission through a community-based network of volunteers, members, employees, health-care professionals, researchers and partners across the country.

How does Diabetes Canada help people with diabetes? 
Diabetes Canada delivers core programs and services, specifically public education and information, support services via the internet, printed resources, health educators and outreach programs, as well as advocacy. We provide Canadians with accurate information about their diabetes, its effects and what people can do to seek treatment and better manage their condition. Each year, we host up to 1600 children at our 12 diabetes summer camps nationally, where—along with common camp activities—they learn about diabetes management from health-care professionals, surrounded and supported by kids just like them. Finally, we fund research which leads to improvements in the care and treatment of people with diabetes and to finding its cure.

Fundraising campaigns

What are some of the ways you fundraise? 
We use a variety of tried-and-true methods to fundraise. We talk to people directly a couple of ways, such as over the phone, face-to-face at their doorstep, through email and mail. We talk to people about the impact diabetes has on millions and millions of Canadians and ask them to join us in the fight against diabetes.

However, we do realize that these fundraising strategies raise questions with some and we would like to answer them.

Why do you use these fundraising strategies? 
Talking with our supporters whether on the phone, in-person and by email/mail works! These campaigns allow us to reach out to a variety of supporters within our community.

We are a not-for-profit charitable organization and we rely on the generosity of our donors to fund our work to fight against diabetes to find a cure, and to help people live healthier lives.

The value of a gift cannot be underestimated. These donations allow us to fund leading diabetes research, provide crucial programs and services and advocate for change.

What is door-to-door fundraising? 
Door-to-door fundraising is a great way to engage people in our community, to learn more about diabetes and our work here at Diabetes Canada. These conversations take place on someone’s doorstep and we ask them to support our search for a cure with a generous donation.

Why do you use door-to-door fundraising when it is annoying for some people? 
We use this type of fundraising campaign because it allows us to raise much needed funds and to engage new monthly donors. Some people prefer to speak to someone face-to-face and to have a conversation about our work and to learn more about the different ways they can help. We are able to get out into the communities of people we help and reach out to more people.

How do I recognize a Diabetes Canada fundraiser? 
Our fundraisers are out and about in your community and are equipped with Diabetes Canada identification and materials. Below you will see two examples as we work with volunteers to canvass your neighborhoods as well as utilizing a partner organization to fundraise on our behalf.

If you have questions or concerns with fundraisers in your area, please contact us at 1-800 BANTING (226-8464).

Why do you use telephone fundraising? 
Calling our supporters on the phone is a good way for us to have a personal conversation and create new relationships with people. This method of fundraising helps to raise the funds we need to continue our fight against diabetes and to search for a cure.

Do you train these fundraisers? 
Although we do use outside agencies and volunteers to carry out some of our work on the phones and door-to-door, we do ensure everyone is knowledgeable and understands Diabetes Canada’s important work to help people with diabetes. We take pride in using professional, knowledgeable and friendly faces to talk to our supporters.

Who can I contact about your fundraisers? 
If you haven’t been able to find the answer to your concerns on our website, we welcome you to call us at 1-800 BANTING (226-8464) or by email at info@diabetes.ca.

About tax receipts

Can I get a tax receipt for my donation? 
Income tax receipts are issued for all donations $15 and over. We do not send receipts for donations under $15 unless specifically requested.

What is an electronic tax receipt (e-receipt)? How do I use it? 
When you make your online donation to Diabetes Canada, an electronic tax receipt will be delivered instantly to your email inbox. The electronic receipt is in an unalterable format, and is your official receipt for income tax purposes. Simply print out the receipt and include a copy with your income tax return.

When will I receive my receipt in the mail? 
Diabetes Canada typically issues receipts roughly seven to 10 days from the time the donation arrives for processing. For donors enrolled in our pre-authorized monthly giving plan, receipts are sent out once a year on the second or third week of February—in time for tax season. Sending a consolidated annual tax receipt adds efficiency in record keeping and helps us to save on administrative costs.

What is the First-time Donor’s Super Credit?
The First-time Donor’s Super Credit (FTSC) is a new tax credit introduced by the federal government in 2013 that increases the amount under Charitable Donation Tax Credit (CDTC).  If you had made your first charitable gift after March 20, 2013 of up to $1,000, you may be eligible to take advantage the FDSC.  For more information, please visit www.diabetes.ca/supercredit for more information.

Your privacy is important

I’m a donor and a member. How do I update my personal information? 
By calling 1-800-BANTING (226-8464) ext. 7741 or email donation@diabetes.ca.

Do you sell my name and address? 
Your privacy is very important to us. From time-to-time we will exchange donor names and addresses with other like-minded and carefully selected organizations. This helps reduce the fundraising costs associated with finding new donors. However, we NEVER rent or sell any part of our donor lists, we NEVER disclose donor financial information, and we ONLY exchange names and addresses.

How do I opt out of having my name and address exchanged? 
If you do not want to have your name and address exchanged, you may opt out at any time by calling 1-800-BANTING (226-8464) ext. 7741 or email donation@diabetes.ca and we will be happy to exclude your name in the future.

I just sent in a donation, and then got a mailing asking for a donation. Why is this? 
It may be that your cheque and our request crossed in the mail. Another reason is that we prepare our mailing lists well in advance of the actual mail date, so your donation might have been received after we prepared our list for our next campaign. If you received a mailing and don’t wish to give, please accept our sincere apologies and disregard the request—or, if you like, give it to a friend and encourage them to join the fight against diabetes.

Janet needs your help.

Janet has lived with diabetes since she was seven years old. She would do anything to spare her son from this disease.

You can help End Diabetes by donating today.


Keep diabetes research moving forward

Your donation will ensure research never stops – help End Diabetes Now.