Skip to Content

Information & Support: Virtual Care

Toll-free and online support

Toll-free and online support

Our Info and Support toll-free help line welcomes questions from anyone living with or affected by diabetes. We encourage you to call if you are newly diagnosed, a family member with questions about a loved one, a health-care professional, at risk of developing diabetes, or just have general questions about the disease.

All calls are confidential, and support is available in both English and French.

We are available Monday to Friday from 8:00 a.m. to 6:00 p.m. (EST). You can also leave a voice message or send us an email at and we will respond within two business days.

Here are examples of how 1-800-BANTING can help:

  • Respond to general diabetes information and management questions
  • Provide you with trusted diabetes resources
  • Connect you with local, provincial or national resources tailored to your needs
  • Refer you to Diabetes Canada’s programs and services in your community
  • Offer encouragement and support

NEW! Diabetes Education Line

Due to the necessary emergency restrictions currently taking place throughout Canada, it is not easy for some people with diabetes to access a diabetes educator for support and health advice. Diabetes Canada initiated a new initiative in response to this current reality.

This new program is in collaboration with volunteer Certified Diabetes Educators and can be accessed via Diabetes Canada’s existing toll-free Info and Support line, 1-800 BANTING (226-8464). Within 24-48 hours of seeking help, a diabetes educator will respond to provide individualized answers and support. Diabetes educators are registered nurses, dietitians, social workers, and pharmacists.

The service is free, confidential and provided in both English and French.

Diabetes Education Line

Learn more about our new Diabetes Education Line and the type of care provided.

Contact us for support

A specialized and virtual care telephone and email program that provides up-to-date resources and personalized service.


1-800-BANTING (226-8464)

““My father has lived with complicated diabetes for the last 25 years and there have been many special educators that have left a lasting positive mark on his life. I want to volunteer so that I can do the same for someone else’s father, mother, or loved one.””

Jeannie Spoar, mastered prepared registered nurse and certified diabetes educator

Ways we help

Related Content

About Diabetes Canada

Our history, how we operate today and our vision for the future.

About Diabetes Canada About About Diabetes Canada

Become a corporate partner

Help us end diabetes and meet your corporate social responsibility goals.

Corporate partnerships About Become a corporate partner

Funding accountability

We use the very most of every dollar received to help Canadians with diabetes.

Accountability About Funding accountability