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FAQs
1. What type of donation will the Clothesline® program accept for pick-up?
- Gently used clothing
- Towels
- Draperies
- Toys
- Jewelry
- Linens
- Shoes
- Dishes
- Knick-knacks
- Furniture (in specific locations)
- Cell phones & PDAs
- All cloth items
- Small household items
- Kitchenware
- Laptops
- Tablets
2. What type of donations will the Clothesline® program NOT ACCEPT for pick-up?
- Large appliances (freezers, washer/dryers, refrigerators)
- Opened containers of paint or other liquid substances
- Oil, gas or water heaters
- Sheets of glass or other building supplies
- Sofa beds
- Cribs, walkers, playpens, car seats
- Swing sets, ping pong tables
- Carpet
- Newspapers
- Magazines
- Pet cages (i.e. dog cage)
- Gas barbecues
- Food
- Coil or slat springs for beds
- Furniture which is badly soiled, torn or needs repairs
3. Why does the Clothesline® program have a business arrangement with Value Village?
The Clothesline® program needs to raise funds to support the Canadian Diabetes Association and world leading research, education and advocacy.
4. How does the Clothesline® program receive funding from Value Village?
The Clothesline® program is responsible for soliciting, picking-up and delivering goods to Value Village stores. The program is paid for the volume of goods delivered. Value Village operates the retail store.
5. Why hasn't the Clothesline® program started up its own stores to raise money like other charities have?
The Clothesline® program made the decision not to open our own stores many years ago. This way we do not have the cost or the risk of being in the retail business. This allows us to focus on helping Canadians affected by diabetes.
6. How is Clothesline® different from other reusable clothing operations?
The Clothesline® program will schedule regular pick-ups of reusable items at your convenience. We have a toll-free number (1-800-505-5525 residents can call anytime to schedule a pick up. We also have drop boxes located in various communities across Canada, where individuals can drop off their used clothing at anytime.
7. Will the money raised from this venture stay in the community?
Money raised will be identified as revenue generated from the local community. Since the Canadian Diabetes Association seeks to maximize every dollar made, money is pooled at the National level and used at all levels of the Association. The branches use the allocated funds to run community service activities.
8. Does the Canadian Diabetes Association program use volunteers to seek donations of goods?
Volunteers are very important to the Association. However, it is necessary that we have full-time staff working on our Team as volunteers require more flexibility and usually are not able to dedicate the time required.
9. My donation didn't get picked up, what should I do?
Should a donation not be picked up, call 1-800-505-5525
10. What should I do if I have a donation a couple of weeks after the drivers have been by?
You can call the Clothesline® program national toll-free number at 1-800-505-5525 anytime for a pick-up date.
11. What else can I do to help the Clothesline® program?
The Clothesline® program is always looking for support from corporations, local businesses, schools and communities. You can help by becoming a Drop Box host, sponsoring a community clothing drive, becoming an apartment/condominium building pick-up coordinator or arranging for your business or school to conduct a clothing drive on our behalf. For more information on how you can get involved, please call 1-800-505-5525 to find out how you can help and lend your support.